Upon receipt, please inspect your order immediately. Please be sure to inspect your items within 3 days of receiving your delivery for defects and issues. Contact email: firstname.lastname@example.org
All defects and issues must be notified via email within that 3 day window, and must include order number and images of the issue.
Any item defects found after 3 days of receiving the shipment will be assessed a restocking fee to be returned.
We cannot make exceptions once you have had the merchandise in your care for a longer period of time, removed tags, washed or worn it.
Exchanges are only accepted for the same item, in different size or color.
Please purchase the new item(s) on the website, and email email@example.com with your new order number for the exchange, as well as your original order number.
Once your original item is received back to us, your original payment method will be refunded.
If you do not reach out to customer service, your exchanged item will be processed as a normal return.
Final sale items can not be exchanged.
Please only include the items you are exchanging on the new order you create.
Sale, Clearance, Buy One Get One, and any discounted item marked SALE is Final Sale and cannot be returned or exchanged. (See below for more guidelines).
The term "Final Sale" means an item can not be returned or exchanged
Returns will be issued refunds in the form of a digital Gift Card
We must receive your return within 15 days of your order date to be eligible for a refund. International orders are allowed 30 days.
Shoes must be shipped back in their original shoe box. The shoe box needs to be placed in another box or mailer bag to avoid damage from shipping. Failure of this policy will result in a $5-$30 restocking fee based on the price of the shoes.
Returns must be scent free, unworn, unwashed, with all tags attached. Please include your package slip with the return.
Returns must be received within 15 calendar days of receiving your order.. International orders have 30 days from receiving your order to return merchandise. The 15 days starts from the day the order was received by the customer. We will not accept any items after the 15 day return period.
Sale items are final and cannot be returned or exchanged.
Shipping charges are not refundable.
To ship back your order:
We do not provide free return shipping.
If possible utilize the mailer bag for clothing, and shoes must be returned in original box packaging with an outer box to protect it.
Feel free to ship your orders back with the carrier of your choice - shipping with tracking information is recommended.
Include the original packing slip or your name and email address (one used to place order) in the return.
LOST OR STOLEN PACKAGES
When you place an order with us please note that Kindred Rose is not liable for lost or stolen packages. It is between you and USPS. There are no exceptions.
Kindred Rose is always happy to replace items that aren't marked as delivered but once the package has been scanned as delivered we are not responsible for lost or stolen packages. If you cannot find your package we recommend the following:
Confirm your shipping address is correct.
Visit your local USPS office with tracking handy to see where the mailman dropped off your package
Check with neighbors and nearby houses to see if your package got dropped off next door.
Sometimes USPS updates tracking information as "delivered" a few hours or even days earlier than the actual delivery.
Thank you for choosing to shop at Kindred Rose! Kindred Rose was founded in the beginning of 2021. After a year of a pandemic and so much uncertainty in the world the founder of Kindred Rose wanted to bring a little sparkle back into peoples lives by creating a place where women could shop and live out their dreams in one of her outfits. Kindred Rose was founded by Danielle Aviles. Danielle married her best friend in March of 2020 right before the pandemic and decided to chase her dreams of starting a boutique with all the support from her husband and family.
Danielle has always loved fashion from the time she was a little girl carrying her Barbie purse to graduating Auburn with an Apparel Merchandising degree. After years in sales, Danielle was constantly hearing about how her friends would shop online, but never seemed to find the right fit. So through her faith in God and determination, Danielle chased her dreams and opened Kindred Rose.
Kindred Rose Boutique is place where all kinds of women can shop and find trendy, fashionable, and quality clothing. Enjoy your shopping!